Terms of Service

Acceptance of Terms

Welcome to nordwise.biz. These Terms of Service ("Terms") govern your use of the nordwise.biz website and services provided by nordwise.biz AS ("Company," "we," "us," or "our"). By accessing or using our website or services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new Terms.

These Terms constitute a legally binding agreement between you and nordwise.biz AS, a company registered in Germany with registration number 43293015.

Description of Services

nordwise.biz provides intelligent automation solutions and technology services to businesses. Our services include but are not limited to:

• Process automation and workflow optimization
• Artificial intelligence integration solutions
• Security and compliance consulting
• Custom software development
• Technical support and maintenance services
• Automation consulting and strategy development

The specific scope, deliverables, and terms of any services will be detailed in separate service agreements or statements of work executed between you and nordwise.biz.

User Obligations

By using our website and services, you agree to:

Lawful Use

• Use our services only for lawful purposes and in accordance with these Terms
• Comply with all applicable local, national, and international laws and regulations
• Not use our services for any fraudulent, illegal, or unauthorized purposes

Account Responsibilities

• Provide accurate and complete information when requesting services
• Maintain the confidentiality of any account credentials provided to you
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

Prohibited Activities

You agree not to:

• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Use our services to transmit malicious code, viruses, or harmful software
• Reverse engineer, decompile, or attempt to extract source code from our services
• Use our services to compete with us or develop competing products
• Violate any third-party rights, including intellectual property rights

Intellectual Property

All content, materials, software, and intellectual property rights related to our website and services are owned by nordwise.biz or our licensors. This includes but is not limited to:

Our Rights

• Website design, layout, and user interface
• Software code, algorithms, and technical solutions
• Documentation, methodologies, and processes
• Trademarks, logos, and brand materials
• All derivative works and improvements

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for your business purposes, subject to these Terms. This license does not include the right to:

• Modify, copy, or create derivative works
• Distribute, sell, or sublicense our services
• Remove or alter any proprietary notices
• Use our intellectual property for any commercial purpose outside the scope of our services

Your Content

You retain ownership of any content, data, or materials you provide to us. By using our services, you grant us a license to use, process, and store your content solely for the purpose of providing our services to you.

Service Availability and Performance

While we strive to provide reliable and high-quality services, we cannot guarantee uninterrupted or error-free operation. Our services are provided "as is" and "as available" without warranties of any kind.

Maintenance and Updates

• We may perform scheduled maintenance that temporarily interrupts service availability
• We reserve the right to update, modify, or discontinue services with reasonable notice
• We may implement security patches and updates without prior notice when necessary

Third-Party Dependencies

Our services may depend on third-party providers, and we are not responsible for any interruptions or issues caused by third-party service failures.

Payment and Billing

Payment terms for our services will be specified in separate service agreements. General payment conditions include:

Payment Terms

• All fees are quoted in Euros (EUR) unless otherwise specified
• Payment is due according to the terms specified in your service agreement
• Late payments may incur additional charges as permitted by law
• All prices are exclusive of applicable taxes unless otherwise stated

Refunds and Cancellations

Refund and cancellation policies will be specified in individual service agreements and may vary based on the type of service provided.

Confidentiality

We understand that you may share confidential information with us in the course of providing services. We commit to:

• Maintain the confidentiality of your proprietary information
• Use your information only for the purpose of providing our services
• Implement appropriate security measures to protect your data
• Not disclose your information to third parties without your consent, except as required by law

Detailed confidentiality terms will be included in separate non-disclosure agreements or service contracts as appropriate.

Limitation of Liability

To the maximum extent permitted by applicable law, nordwise.biz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services or products
• Any other commercial damages or losses

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim during the twelve (12) months preceding the claim.

Exceptions

The above limitations do not apply to:

• Damages caused by our gross negligence or willful misconduct
• Violations of intellectual property rights
• Breaches of confidentiality obligations
• Any liability that cannot be excluded or limited under applicable law

Indemnification

You agree to indemnify, defend, and hold harmless nordwise.biz, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Any content or data you provide that infringes third-party rights
• Your negligent or wrongful acts or omissions

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Essen, Germany.

For consumers residing in the European Union, this choice of law and jurisdiction shall not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence.

Alternative Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations. If direct negotiations fail, we may agree to participate in mediation or arbitration proceedings.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, labor disputes, or technical failures of third-party infrastructure.

Termination

These Terms remain in effect until terminated by either party. Termination may occur under the following circumstances:

Termination by You

• You may stop using our services at any time
• Specific service agreements may have their own termination provisions
• You remain responsible for any outstanding payments

Termination by Us

We may terminate or suspend your access to our services immediately if:

• You violate these Terms or any applicable laws
• You fail to pay fees when due
• Your use of our services poses a security risk
• We are required to do so by law or regulation

Effect of Termination

Upon termination:

• Your right to use our services will cease immediately
• We will provide you with access to retrieve your data for a reasonable period
• All outstanding payments become immediately due
• Provisions that by their nature should survive termination will remain in effect

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and nordwise.biz regarding the use of our services and supersede all prior or contemporaneous communications and proposals.

Contact Information

If you have any questions about these Terms of Service, please contact us: